Help Centre
Keep gaming fun. Your account lets you set limits, alerts and breaks, and before your first deposit, your age and playing location are checked. Outside the casino, ConnexOntario, Gambling Therapy and Kindbridge Behavioral Health provide help.
Who can play and from where?
If you are at least 19, you can open an account in any region where local law permits it. A first deposit goes through only once we have checked your ID and the place you are playing from.
Can I restrict my deposits or session time?
Go to the responsible gaming settings in your account to cap deposits, wagers or stakes, or turn on reminders for time played. Reduced limits start immediately, and increases kick in after 24 hours.
How do I reach support?
Write to help@ontariocasino.app, include your username and briefly explain what went wrong. We answer each message by email.
What are the minimum and maximum withdrawals?
The smallest withdrawal is C$50. The most you can take out is C$9,500 per Interac transaction or C$25,000 per bank transfer.
What are Ontario Originals games?
Ontario Originals are games built in-house, with their own row in the lobby. Open the row and start playing, just as you would with any other title.
Can I play on my mobile?
Yes. Our complete HTML5 site opens on every mobile browser, and there is also an iOS app plus an Android app on Google Play.
How does the welcome offer work?
Sign up and claim within 7 days as a new player to get a 100% match on your first deposit of C$5 or more, up to C$250, plus 250 bonus spins. Your deposit needs 25x wagering on qualifying games. Table play counts at 8% towards this.
Your limits
- Limits on deposits, wagers and stakes
- Reality check reminders plus alerts for time spent playing
- Want some time away from play? Set a cooling-off break that runs from one day to six weeks. Your account then remains closed until the period you chose has fully run its course.
- Choose self-exclusion or a permanent account closure
- Check your play habits with a short self-assessment quiz
- KYC identity and location verification before your first deposit
- Reduced limits apply immediately; increased limits apply after 24 hours